Frequently Asked Questions
About
Customization
Customization
Most items can be modified to fit your request. Please notify us prior to purchasing to confirm modification. Minor customization are free. Please noted that complex re-designs will require a fee according to the extent of the
re-design. Notification of any applicable fee will be provided for
authorization from buyer.
Do you offer bulk/volume purchase?
Do you offer bulk/volume purchase?
Yes, we offer bulk/volume purchase pricing. Let us know what items, quantities and frequency. Please include your ideal pricing for the items selected. We will strive to accommodate your request.
Can you MoBest for me?
Can you MoBest for me?
If you have an item that you would like improved that we do not offer, let us know. We will evaluate it to determine the possibilities.
Production
How is it made?
How is it made?
Most items are 3D printed. The silicone/epoxy items are hand casted into 3D printed molds. Wood, glass and metal items are made using traditional craftsmanship skills. All items offered are mostly handmade.
Some components are sourced from manufacturers.
What’s it made of?
What’s it made of?
For 3D printing the type of filament used will vary according to the use
intended for the item. We also offer items in wood, glass, metal and
resin. All items will have the type of material and method of production
listed in the description.
Ordering
Do you offer gift cards?
Do you offer gift cards?
Yes, we offer digital gift cards at MobestCo.com; valid and downloadable.
Can I cancel my order?
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States only. International shipping will launch soon. Notices will be posted when active.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge).
Returns & Refunds
How do I return a product?
How do I return a product?
Items must be returned within 14 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 business days from when we receive the item(s).